суббота, 31 августа 2019 г.

Personal and Professional Development

Hotel manager is the person who is responsible for management of the hotel and its entire staff (SAGAS, 2012). We can also say hotel manager is someone who is accountable for managing the business of hotel and also assure the quality, radioactivity, performance of employees Cones & Lockwood, 2004). Hotel manager is responsible for planning, budgeting, financial management and also directing and leading all hotel service. This profession requires various types of skills, knowledge and experience which has to be developed starting from the bottom.Despite the fact this area is accessible for all graduates with an HAND but the following qualification or subject may enhance the chance such as business or management, Hotel and hospitality, business study with different language and travel and tourism (SAGAS, 2012). But it's not always necessary to have an HAND or inundation course to enter this profession since the employers puts a lot of priority on relevant experience. A minimum standard of education is sought and most of the people work their way up to this management level gradually by training on the Job and external qualification.Employers often look for relevant work experience but not only related to hotel but also customer focused such as retail, catering, bar and language skills also an advantage specially a hotel related to international chain. 2. 0 SOOT analysts: So aim of the topic is to critically analyses my C.V. with the help of SOOT in term of the rarer I have chosen and Justify the strength, weakness, opportunity and threat. At the end I will conclude the topic with recommendation of what needed to be improved in future. 2. Strength: Effective communication skills can boost the overall performance of a business and in my chosen career of hotel management it's the only way where I can establish a good relationship with the customers and increase staff engagement to increase overall performance. I have systematically represented my communication skill s and the efficiency of it in my C.V.. I have the ability to communicate in a very effective and reflections way with different people by carefully listening to client and address my message to them.During my time at Marriott hotel I have demonstrated my effective communication skills while working on reception and feedback from customers for my performance were excellent. 2. 1. 2 Team Work: Team work is two or more people working together co-operatively in order improve the performance and achieve their goal. In hotel management profession it's very important because when numbers of people working together their knowledge, skills, experience from several source coming together. I am a very co-operative team layer and able to work with different people from different sort of background.I know how work with the team as a supporting hand and encourage other team working skills and achieved better result while I was working in Ginsburg as a team leader 2. 1. 3 Customer Service: In my p referred career of hotel management customer is very important to satisfy the customers and make sure they come back again and again. I have tried to be focused on highlighting how good customer service I can offer in my C.V.. I am able to compromise with all sort of customer in effective way from different country and aground and solve any quarries they have with a positive attitude and satisfy them to come back to us again and again.While I was working in Ginsburg I have been awarded best customer service assistance 2010 twice. 2. 1. 4 Management skills: Success of hotel industry depends on effective management and it's important for planning, organizing, controlling, directing and decision making. In my C.V. I have shown my ability to manage team and plan ahead during a busy environment. During my time at Marriott hotel I improved my management skill through different aspect such as problem solving, organizing, team building and decision making in a implicated environment.I belie ve I can properly utilize these skills and create value in my hotel management career. 2. 1. 5 Relevant experience: Relevant practical experience always gets priority in hotel industry career. In these industry for new requirement employers always looks for relevant experience. During my time at Marriott hotel hotel allowed me have a proper customer engagement help me to earn a better understanding of customers needs and expectation. I can deal with different sort of customer in a professional way and achieve 100% customer satisfaction. . 1. 6 Language skills: I am able to speak and understand other language such as Bengali, Hindi, Urdu. Multi-lingual skills are very important for hotel industry where you get to meet international customer's every day. While I was working in Marriott hotel if the customer from India, Pakistan and Bangladesh customer who couldn't speak English well and I used to communicate with them the other language that I know. 2. 1. 7 Computing skills: In the 21 st century computer is very essential for every aspect of business.I have the ability to use all computing feature required for business purpose such as MS Word, MS Excel and MS Powering. I used to create work Rota, revenue sheet and daily sales data entry while I was working for Marriott. Also during my time at ELSE library I have used computer to keep the data of books borrowed by students and delivery statement. 2. 2 Weakness: 2. 2. 1 Lack of various work experience: Having lots of different work experience always gets priority for any Job. Though I have relevant work experience for this career but I have worked only in few places.Whereas working is various place would have allow me to gain different experience which I could have use in my career path. 2. 2. 2 Intention to change Jobs: Another weakness of mine is I can't work in same place for long time. If I work in same place for long time I eventually get bored and loose the motivation of working Frustration: Frustration is a silent killer in workplace which creates motivation and enthusiasm problem. In work place when things don't go as I planned or senior colleagues perform an action which I don't think is fair makes me frustrated.During my time at ELSE library my senior used to abuse me by giving extra responsibility they suppose take care of and this used to make me frustrated and eventually I lost the motivation to work there and left the Job. 2. 2. Short tempered: I am a very sort tempered person which is not expected for being in a management of hospitality industry. In workplace my short temper can be triggered by over talkative person, people getting to my physical space and when people drug my personal life to workplace. When I lose my temper I always make harsh decision which makes me regret later on. 2. 2. Can't say â€Å"no†: I am a very helpful person as a result when people ask me to do something or ask for help I can't say know even if there is lots of work pressure on me. For exam ple when I was working on Ginsburg one of the managers asked me to take the delivery and at he same time another manager asked me to fill up the shelf and I couldn't say no to him as a result I ended up middle of two tasks and none of the task was completed properly. 2. 2. 6 Working with large group: I prefer to work with small group because it's easier to organize and transmit the information and I can assess the performance and productivity of my team easily.But on other hand when I am forced to work with large group I find it hard to control and organize this large amount of people. 2. 3 Opportunity: In this current time the hotel management industry have vast employment opportunity. Furthermore when globalization getting acceptance in almost every country, the hotel management industry becoming global. Since hotel chain owners are trying to open new hotels in every big and small cities, demand of trained hotel management profession are colossal. So I believe having a business de gree and relevant work experience will allow me to start a good career in hotel management industry.According to Economic and social research council static hotel industry contributes El ban to I-J economy and it offers 7% to 8% of total country employment which shows the amount of opportunity it offers. 2. 4 Threat: We have seen so far in hotel industry experience always gets priority. Though I have relevant experience but I have worked in one place which is related to my chosen career so far so it might be not be enough for the management level I am trying to start the career with. When it comes to comparison recruitment team might choose someone more experienced than me. 3. Conclusion: After the discussion above and SOOT analysis I can see my own strength, weakness, opportunity and treats which gives me a better vision of where I need to be improved in order to fulfill the requirements of a successful hotel management career. I can say y strength and opportunities in current Job market is very potential as the demand of skilled and experienced professional manager is increasing. I believe I need to work on my drawbacks and try to absorb related experience and a good internship from reputable hotel which I might use as reference later on. SAGAS, e. , 2012. Online] Available at: HYPERLINK â€Å"www. Prospects. AC. UK† www. Prospects. AC. UK [Accessed 11 September 2013]. Jones, P. & Lockwood, A. , 2004. The Management Of Hotel Operation, an innovative study of hotel management. Cornwall: Thomson Learning, TX international Appendix: Cover Letter MR. Simon Dickson Streets Berkshire Hamlet James Webber Recruitment UH Berkshire HRS RE 2013 Dear Simon Dickson, 82 Wesson Tower London E 23 August I am here by showing interest and writing to apply for the role advertise on Caterer. Com and enclose my C.V. which I have prepared systematically with the key skills you require.First I became aware of The James Webber group by surfing in internet and was really impr essed by the current stands of the company profile and its reputation. I am mainly attracted by the attention you company puts on working with different clients from various country and provide a top rated service and also the passions it wows to the hospitality and management. I am very excited about its graduate development and training project which offers a great learning and future career opportunity. The roles and requirements advertised really suits my skills and knowledge I am have achieved on my degree and my practical working experience.My degree offers some key elements vital in business such as staff and customer management, business strategy and decision making skills and also improving quality and efficiency. I am also a reader of financial press and well aware of current financial market trends and attitude which is vital in current professional industry. I have systematically prepared my C.V. which shows various roles where I have shown high rated communication skill s and presentation skills and I am well confident that I will be able to maintain friendly and productive relation with the client and staff of your company.I would like to draw you attention of my work experience at working in a star Marriott hotel in one of the most challenging city like London. I can use the achieved experience and skills in your organization to make a highly productive and professional environment for the organization. In my C.V. I have demonstrated my experience of managing financial issues and manage complicated roles during a busy environment and under pressure. I hope that after kind consideration of my C.V. I will be given a chance to prove my ability and potential as a member in your company.Looking forward to hear from you and I am available for interview anytime. Yours sincerely Mitten Bar Curriculum Vitae Flat-I 0208153536 82 Whetstone street, Telephone: Mobile: 07825184078 E UH Email: HYPERLINK â€Å"maillot:[email  protected] Com†[email  pr otected] Com Personal Details Summary Business studies with English undergraduate. Ability to speak Hindi and Bengali and Urdu. Practical work experience with a top 5 star hotel. Skills and Achievements Effective Communication listening to clients as testified during my work at Ginsburg Supermarket.Fluency on English, confident and strong presentation skills, also able to demonstrate face to face to group of people. Customer Service Able to deal with all sort of customer in an effective way and solve their any problem and quarries with positive attitude as practiced during my retail experience in under pressure environment. Ability to build a quick friendly relation with customer and aka them to come back to you again and again with top rated customer service. Teamwork I am a good team worker and I believe team work puts force for motivation.During my time at Top Marriott hotel demonstrated top rated excellent customer service in a busy environment. Administration Great ability to p lan ahead of work and manage team under pressure. Improved time management skills and managed complex role during my time at Marriott Hotel. Excellent ability to balance my professional and student life. Shown a top rate of service and quality at my full time work while I was managing my two courses at university and scored 70% grade.Experience of Tourists' needs My recent time at Marriott hotel allowed me face to face interaction with various tourists from different country that gave me the experience to understand the expectation of tourist and holiday customers' needs. Initiative For all my courses I self funded myself and used my plan ahead skills to balanced my study and work at the same time and take control of my career. This shows that I am fast learned and can handle stress and still continue my work and study together. Sales knowledge Acquired financial sales knowledge during my internship at Marriott hotel. Personal and Professional Development Hotel manager is the person who is responsible for management of the hotel and its entire staff (SAGAS, 2012). We can also say hotel manager is someone who is accountable for managing the business of hotel and also assure the quality, radioactivity, performance of employees Cones & Lockwood, 2004). Hotel manager is responsible for planning, budgeting, financial management and also directing and leading all hotel service. This profession requires various types of skills, knowledge and experience which has to be developed starting from the bottom.Despite the fact this area is accessible for all graduates with an HAND but the following qualification or subject may enhance the chance such as business or management, Hotel and hospitality, business study with different language and travel and tourism (SAGAS, 2012). But it's not always necessary to have an HAND or inundation course to enter this profession since the employers puts a lot of priority on relevant experience. A minimum standard of education is sought and most of the people work their way up to this management level gradually by training on the Job and external qualification.Employers often look for relevant work experience but not only related to hotel but also customer focused such as retail, catering, bar and language skills also an advantage specially a hotel related to international chain. 2. 0 SOOT analysts: So aim of the topic is to critically analyses my C.V. with the help of SOOT in term of the rarer I have chosen and Justify the strength, weakness, opportunity and threat. At the end I will conclude the topic with recommendation of what needed to be improved in future. 2. Strength: Effective communication skills can boost the overall performance of a business and in my chosen career of hotel management it's the only way where I can establish a good relationship with the customers and increase staff engagement to increase overall performance. I have systematically represented my communication skill s and the efficiency of it in my C.V.. I have the ability to communicate in a very effective and reflections way with different people by carefully listening to client and address my message to them.During my time at Marriott hotel I have demonstrated my effective communication skills while working on reception and feedback from customers for my performance were excellent. 2. 1. 2 Team Work: Team work is two or more people working together co-operatively in order improve the performance and achieve their goal. In hotel management profession it's very important because when numbers of people working together their knowledge, skills, experience from several source coming together. I am a very co-operative team layer and able to work with different people from different sort of background.I know how work with the team as a supporting hand and encourage other team working skills and achieved better result while I was working in Ginsburg as a team leader 2. 1. 3 Customer Service: In my p referred career of hotel management customer is very important to satisfy the customers and make sure they come back again and again. I have tried to be focused on highlighting how good customer service I can offer in my C.V.. I am able to compromise with all sort of customer in effective way from different country and aground and solve any quarries they have with a positive attitude and satisfy them to come back to us again and again.While I was working in Ginsburg I have been awarded best customer service assistance 2010 twice. 2. 1. 4 Management skills: Success of hotel industry depends on effective management and it's important for planning, organizing, controlling, directing and decision making. In my C.V. I have shown my ability to manage team and plan ahead during a busy environment. During my time at Marriott hotel I improved my management skill through different aspect such as problem solving, organizing, team building and decision making in a implicated environment.I belie ve I can properly utilize these skills and create value in my hotel management career. 2. 1. 5 Relevant experience: Relevant practical experience always gets priority in hotel industry career. In these industry for new requirement employers always looks for relevant experience. During my time at Marriott hotel hotel allowed me have a proper customer engagement help me to earn a better understanding of customers needs and expectation. I can deal with different sort of customer in a professional way and achieve 100% customer satisfaction. . 1. 6 Language skills: I am able to speak and understand other language such as Bengali, Hindi, Urdu. Multi-lingual skills are very important for hotel industry where you get to meet international customer's every day. While I was working in Marriott hotel if the customer from India, Pakistan and Bangladesh customer who couldn't speak English well and I used to communicate with them the other language that I know. 2. 1. 7 Computing skills: In the 21 st century computer is very essential for every aspect of business.I have the ability to use all computing feature required for business purpose such as MS Word, MS Excel and MS Powering. I used to create work Rota, revenue sheet and daily sales data entry while I was working for Marriott. Also during my time at ELSE library I have used computer to keep the data of books borrowed by students and delivery statement. 2. 2 Weakness: 2. 2. 1 Lack of various work experience: Having lots of different work experience always gets priority for any Job. Though I have relevant work experience for this career but I have worked only in few places.Whereas working is various place would have allow me to gain different experience which I could have use in my career path. 2. 2. 2 Intention to change Jobs: Another weakness of mine is I can't work in same place for long time. If I work in same place for long time I eventually get bored and loose the motivation of working Frustration: Frustration is a silent killer in workplace which creates motivation and enthusiasm problem. In work place when things don't go as I planned or senior colleagues perform an action which I don't think is fair makes me frustrated.During my time at ELSE library my senior used to abuse me by giving extra responsibility they suppose take care of and this used to make me frustrated and eventually I lost the motivation to work there and left the Job. 2. 2. Short tempered: I am a very sort tempered person which is not expected for being in a management of hospitality industry. In workplace my short temper can be triggered by over talkative person, people getting to my physical space and when people drug my personal life to workplace. When I lose my temper I always make harsh decision which makes me regret later on. 2. 2. Can't say â€Å"no†: I am a very helpful person as a result when people ask me to do something or ask for help I can't say know even if there is lots of work pressure on me. For exam ple when I was working on Ginsburg one of the managers asked me to take the delivery and at he same time another manager asked me to fill up the shelf and I couldn't say no to him as a result I ended up middle of two tasks and none of the task was completed properly. 2. 2. 6 Working with large group: I prefer to work with small group because it's easier to organize and transmit the information and I can assess the performance and productivity of my team easily.But on other hand when I am forced to work with large group I find it hard to control and organize this large amount of people. 2. 3 Opportunity: In this current time the hotel management industry have vast employment opportunity. Furthermore when globalization getting acceptance in almost every country, the hotel management industry becoming global. Since hotel chain owners are trying to open new hotels in every big and small cities, demand of trained hotel management profession are colossal. So I believe having a business de gree and relevant work experience will allow me to start a good career in hotel management industry.According to Economic and social research council static hotel industry contributes El ban to I-J economy and it offers 7% to 8% of total country employment which shows the amount of opportunity it offers. 2. 4 Threat: We have seen so far in hotel industry experience always gets priority. Though I have relevant experience but I have worked in one place which is related to my chosen career so far so it might be not be enough for the management level I am trying to start the career with. When it comes to comparison recruitment team might choose someone more experienced than me. 3. Conclusion: After the discussion above and SOOT analysis I can see my own strength, weakness, opportunity and treats which gives me a better vision of where I need to be improved in order to fulfill the requirements of a successful hotel management career. I can say y strength and opportunities in current Job market is very potential as the demand of skilled and experienced professional manager is increasing. I believe I need to work on my drawbacks and try to absorb related experience and a good internship from reputable hotel which I might use as reference later on. SAGAS, e. , 2012. Online] Available at: HYPERLINK â€Å"www. Prospects. AC. UK† www. Prospects. AC. UK [Accessed 11 September 2013]. Jones, P. & Lockwood, A. , 2004. The Management Of Hotel Operation, an innovative study of hotel management. Cornwall: Thomson Learning, TX international Appendix: Cover Letter MR. Simon Dickson Streets Berkshire Hamlet James Webber Recruitment UH Berkshire HRS RE 2013 Dear Simon Dickson, 82 Wesson Tower London E 23 August I am here by showing interest and writing to apply for the role advertise on Caterer. Com and enclose my C.V. which I have prepared systematically with the key skills you require.First I became aware of The James Webber group by surfing in internet and was really impr essed by the current stands of the company profile and its reputation. I am mainly attracted by the attention you company puts on working with different clients from various country and provide a top rated service and also the passions it wows to the hospitality and management. I am very excited about its graduate development and training project which offers a great learning and future career opportunity. The roles and requirements advertised really suits my skills and knowledge I am have achieved on my degree and my practical working experience.My degree offers some key elements vital in business such as staff and customer management, business strategy and decision making skills and also improving quality and efficiency. I am also a reader of financial press and well aware of current financial market trends and attitude which is vital in current professional industry. I have systematically prepared my C.V. which shows various roles where I have shown high rated communication skill s and presentation skills and I am well confident that I will be able to maintain friendly and productive relation with the client and staff of your company.I would like to draw you attention of my work experience at working in a star Marriott hotel in one of the most challenging city like London. I can use the achieved experience and skills in your organization to make a highly productive and professional environment for the organization. In my C.V. I have demonstrated my experience of managing financial issues and manage complicated roles during a busy environment and under pressure. I hope that after kind consideration of my C.V. I will be given a chance to prove my ability and potential as a member in your company.Looking forward to hear from you and I am available for interview anytime. Yours sincerely Mitten Bar Curriculum Vitae Flat-I 0208153536 82 Whetstone street, Telephone: Mobile: 07825184078 E UH Email: HYPERLINK â€Å"maillot:[email  protected] Com†[email  pr otected] Com Personal Details Summary Business studies with English undergraduate. Ability to speak Hindi and Bengali and Urdu. Practical work experience with a top 5 star hotel. Skills and Achievements Effective Communication listening to clients as testified during my work at Ginsburg Supermarket.Fluency on English, confident and strong presentation skills, also able to demonstrate face to face to group of people. Customer Service Able to deal with all sort of customer in an effective way and solve their any problem and quarries with positive attitude as practiced during my retail experience in under pressure environment. Ability to build a quick friendly relation with customer and aka them to come back to you again and again with top rated customer service. Teamwork I am a good team worker and I believe team work puts force for motivation.During my time at Top Marriott hotel demonstrated top rated excellent customer service in a busy environment. Administration Great ability to p lan ahead of work and manage team under pressure. Improved time management skills and managed complex role during my time at Marriott Hotel. Excellent ability to balance my professional and student life. Shown a top rate of service and quality at my full time work while I was managing my two courses at university and scored 70% grade.Experience of Tourists' needs My recent time at Marriott hotel allowed me face to face interaction with various tourists from different country that gave me the experience to understand the expectation of tourist and holiday customers' needs. Initiative For all my courses I self funded myself and used my plan ahead skills to balanced my study and work at the same time and take control of my career. This shows that I am fast learned and can handle stress and still continue my work and study together. Sales knowledge Acquired financial sales knowledge during my internship at Marriott hotel. Personal and Professional Development Hotel manager is the person who is responsible for management of the hotel and its entire staff (SAGAS, 2012). We can also say hotel manager is someone who is accountable for managing the business of hotel and also assure the quality, radioactivity, performance of employees Cones & Lockwood, 2004). Hotel manager is responsible for planning, budgeting, financial management and also directing and leading all hotel service. This profession requires various types of skills, knowledge and experience which has to be developed starting from the bottom.Despite the fact this area is accessible for all graduates with an HAND but the following qualification or subject may enhance the chance such as business or management, Hotel and hospitality, business study with different language and travel and tourism (SAGAS, 2012). But it's not always necessary to have an HAND or inundation course to enter this profession since the employers puts a lot of priority on relevant experience. A minimum standard of education is sought and most of the people work their way up to this management level gradually by training on the Job and external qualification.Employers often look for relevant work experience but not only related to hotel but also customer focused such as retail, catering, bar and language skills also an advantage specially a hotel related to international chain. 2. 0 SOOT analysts: So aim of the topic is to critically analyses my C.V. with the help of SOOT in term of the rarer I have chosen and Justify the strength, weakness, opportunity and threat. At the end I will conclude the topic with recommendation of what needed to be improved in future. 2. Strength: Effective communication skills can boost the overall performance of a business and in my chosen career of hotel management it's the only way where I can establish a good relationship with the customers and increase staff engagement to increase overall performance. I have systematically represented my communication skill s and the efficiency of it in my C.V.. I have the ability to communicate in a very effective and reflections way with different people by carefully listening to client and address my message to them.During my time at Marriott hotel I have demonstrated my effective communication skills while working on reception and feedback from customers for my performance were excellent. 2. 1. 2 Team Work: Team work is two or more people working together co-operatively in order improve the performance and achieve their goal. In hotel management profession it's very important because when numbers of people working together their knowledge, skills, experience from several source coming together. I am a very co-operative team layer and able to work with different people from different sort of background.I know how work with the team as a supporting hand and encourage other team working skills and achieved better result while I was working in Ginsburg as a team leader 2. 1. 3 Customer Service: In my p referred career of hotel management customer is very important to satisfy the customers and make sure they come back again and again. I have tried to be focused on highlighting how good customer service I can offer in my C.V.. I am able to compromise with all sort of customer in effective way from different country and aground and solve any quarries they have with a positive attitude and satisfy them to come back to us again and again.While I was working in Ginsburg I have been awarded best customer service assistance 2010 twice. 2. 1. 4 Management skills: Success of hotel industry depends on effective management and it's important for planning, organizing, controlling, directing and decision making. In my C.V. I have shown my ability to manage team and plan ahead during a busy environment. During my time at Marriott hotel I improved my management skill through different aspect such as problem solving, organizing, team building and decision making in a implicated environment.I belie ve I can properly utilize these skills and create value in my hotel management career. 2. 1. 5 Relevant experience: Relevant practical experience always gets priority in hotel industry career. In these industry for new requirement employers always looks for relevant experience. During my time at Marriott hotel hotel allowed me have a proper customer engagement help me to earn a better understanding of customers needs and expectation. I can deal with different sort of customer in a professional way and achieve 100% customer satisfaction. . 1. 6 Language skills: I am able to speak and understand other language such as Bengali, Hindi, Urdu. Multi-lingual skills are very important for hotel industry where you get to meet international customer's every day. While I was working in Marriott hotel if the customer from India, Pakistan and Bangladesh customer who couldn't speak English well and I used to communicate with them the other language that I know. 2. 1. 7 Computing skills: In the 21 st century computer is very essential for every aspect of business.I have the ability to use all computing feature required for business purpose such as MS Word, MS Excel and MS Powering. I used to create work Rota, revenue sheet and daily sales data entry while I was working for Marriott. Also during my time at ELSE library I have used computer to keep the data of books borrowed by students and delivery statement. 2. 2 Weakness: 2. 2. 1 Lack of various work experience: Having lots of different work experience always gets priority for any Job. Though I have relevant work experience for this career but I have worked only in few places.Whereas working is various place would have allow me to gain different experience which I could have use in my career path. 2. 2. 2 Intention to change Jobs: Another weakness of mine is I can't work in same place for long time. If I work in same place for long time I eventually get bored and loose the motivation of working Frustration: Frustration is a silent killer in workplace which creates motivation and enthusiasm problem. In work place when things don't go as I planned or senior colleagues perform an action which I don't think is fair makes me frustrated.During my time at ELSE library my senior used to abuse me by giving extra responsibility they suppose take care of and this used to make me frustrated and eventually I lost the motivation to work there and left the Job. 2. 2. Short tempered: I am a very sort tempered person which is not expected for being in a management of hospitality industry. In workplace my short temper can be triggered by over talkative person, people getting to my physical space and when people drug my personal life to workplace. When I lose my temper I always make harsh decision which makes me regret later on. 2. 2. Can't say â€Å"no†: I am a very helpful person as a result when people ask me to do something or ask for help I can't say know even if there is lots of work pressure on me. For exam ple when I was working on Ginsburg one of the managers asked me to take the delivery and at he same time another manager asked me to fill up the shelf and I couldn't say no to him as a result I ended up middle of two tasks and none of the task was completed properly. 2. 2. 6 Working with large group: I prefer to work with small group because it's easier to organize and transmit the information and I can assess the performance and productivity of my team easily.But on other hand when I am forced to work with large group I find it hard to control and organize this large amount of people. 2. 3 Opportunity: In this current time the hotel management industry have vast employment opportunity. Furthermore when globalization getting acceptance in almost every country, the hotel management industry becoming global. Since hotel chain owners are trying to open new hotels in every big and small cities, demand of trained hotel management profession are colossal. So I believe having a business de gree and relevant work experience will allow me to start a good career in hotel management industry.According to Economic and social research council static hotel industry contributes El ban to I-J economy and it offers 7% to 8% of total country employment which shows the amount of opportunity it offers. 2. 4 Threat: We have seen so far in hotel industry experience always gets priority. Though I have relevant experience but I have worked in one place which is related to my chosen career so far so it might be not be enough for the management level I am trying to start the career with. When it comes to comparison recruitment team might choose someone more experienced than me. 3. Conclusion: After the discussion above and SOOT analysis I can see my own strength, weakness, opportunity and treats which gives me a better vision of where I need to be improved in order to fulfill the requirements of a successful hotel management career. I can say y strength and opportunities in current Job market is very potential as the demand of skilled and experienced professional manager is increasing. I believe I need to work on my drawbacks and try to absorb related experience and a good internship from reputable hotel which I might use as reference later on. SAGAS, e. , 2012. Online] Available at: HYPERLINK â€Å"www. Prospects. AC. UK† www. Prospects. AC. UK [Accessed 11 September 2013]. Jones, P. & Lockwood, A. , 2004. The Management Of Hotel Operation, an innovative study of hotel management. Cornwall: Thomson Learning, TX international Appendix: Cover Letter MR. Simon Dickson Streets Berkshire Hamlet James Webber Recruitment UH Berkshire HRS RE 2013 Dear Simon Dickson, 82 Wesson Tower London E 23 August I am here by showing interest and writing to apply for the role advertise on Caterer. Com and enclose my C.V. which I have prepared systematically with the key skills you require.First I became aware of The James Webber group by surfing in internet and was really impr essed by the current stands of the company profile and its reputation. I am mainly attracted by the attention you company puts on working with different clients from various country and provide a top rated service and also the passions it wows to the hospitality and management. I am very excited about its graduate development and training project which offers a great learning and future career opportunity. The roles and requirements advertised really suits my skills and knowledge I am have achieved on my degree and my practical working experience.My degree offers some key elements vital in business such as staff and customer management, business strategy and decision making skills and also improving quality and efficiency. I am also a reader of financial press and well aware of current financial market trends and attitude which is vital in current professional industry. I have systematically prepared my C.V. which shows various roles where I have shown high rated communication skill s and presentation skills and I am well confident that I will be able to maintain friendly and productive relation with the client and staff of your company.I would like to draw you attention of my work experience at working in a star Marriott hotel in one of the most challenging city like London. I can use the achieved experience and skills in your organization to make a highly productive and professional environment for the organization. In my C.V. I have demonstrated my experience of managing financial issues and manage complicated roles during a busy environment and under pressure. I hope that after kind consideration of my C.V. I will be given a chance to prove my ability and potential as a member in your company.Looking forward to hear from you and I am available for interview anytime. Yours sincerely Mitten Bar Curriculum Vitae Flat-I 0208153536 82 Whetstone street, Telephone: Mobile: 07825184078 E UH Email: HYPERLINK â€Å"maillot:[email  protected] Com†[email  pr otected] Com Personal Details Summary Business studies with English undergraduate. Ability to speak Hindi and Bengali and Urdu. Practical work experience with a top 5 star hotel. Skills and Achievements Effective Communication listening to clients as testified during my work at Ginsburg Supermarket.Fluency on English, confident and strong presentation skills, also able to demonstrate face to face to group of people. Customer Service Able to deal with all sort of customer in an effective way and solve their any problem and quarries with positive attitude as practiced during my retail experience in under pressure environment. Ability to build a quick friendly relation with customer and aka them to come back to you again and again with top rated customer service. Teamwork I am a good team worker and I believe team work puts force for motivation.During my time at Top Marriott hotel demonstrated top rated excellent customer service in a busy environment. Administration Great ability to p lan ahead of work and manage team under pressure. Improved time management skills and managed complex role during my time at Marriott Hotel. Excellent ability to balance my professional and student life. Shown a top rate of service and quality at my full time work while I was managing my two courses at university and scored 70% grade.Experience of Tourists' needs My recent time at Marriott hotel allowed me face to face interaction with various tourists from different country that gave me the experience to understand the expectation of tourist and holiday customers' needs. Initiative For all my courses I self funded myself and used my plan ahead skills to balanced my study and work at the same time and take control of my career. This shows that I am fast learned and can handle stress and still continue my work and study together. Sales knowledge Acquired financial sales knowledge during my internship at Marriott hotel.

Portfolio A Systematic Collection Education Essay

As instructors we interact, work and program activities for pupils. These activities are geared to develop their acquisition, hence be aftering for pupils progress instructors need to document the development of the kids betterments on a day-to-day footing. To make this a system that is easy to utilize and one that is flexible plenty to account all or most of the activities they participate in, therefore appraisal is an umportant portion of entering advancement. Appraisal is the procedure of happening out what kids can make, what they know and the things they are interested in. appraisal besides involves all methods through which instructors can derive an apprehension of kids ‘s development and acquisition. Assessment is of import because once information is gained, appropriate activities and experiences can be implemented for continued growing in all countries of development. Appraisal comes in many signifiers, and some work better than others. The National Association for the Education of Young Children ( NAEYC ) provides assessment guidelines in its publicationA Developmentally Appropriate Practice in Early Childhood Programs Serving Children From Birth Through Age Eight. In this publication, NAEYC states that: â€Å" Developmental appraisal of kids ‘s advancement and accomplishments is used to accommodate course of study to fit the developmental demands of kids, to pass on with the kid ‘s household, and to measure the plan ‘s effectivity † ( Bredekamp, p. 13 ) . â€Å" Appraisal of single kids ‘s development and acquisition is indispensable for planning and implementing developmentally appropriate plans, but should be used with cautiousness to forestall favoritism against persons and to guarantee truth. Accurate testing can merely be achieved with dependable, valid instruments and such instruments developed for usage with immature kids are highly rare. In the absence of valid instruments, proving is non valuable. Therefore, appraisal of immature kids should trust to a great extent on the consequences of observations and descriptive informations † ( Bredekamp, pp. 12-13 ) . Portfolios Portfolio is a systematic aggregation or sample of kids work, with information associating to each kid ‘s developmental advancement which depicts the pupil activities, achievements, and accomplishments within the educational scene. As explained by Carol Gestwicki in Developmentally Appropriate Practice: Course of study and Development in Early Education, â€Å" Portfolios may incorporate aggregations of representative work of kids that illustrate their advancement and achievementsaˆÂ ¦ † and â€Å" Children are encouraged to add their ain choices of work that they feel show their advancement to the portfolios † ( Gestwicki, p. 304 ) . Portfolio promotes a positive, enthusiastic position is the statement in Janine Batzles ‘s book, A Portfolio Assessment and Evaluation: â€Å" A portfolio should be a jubilation of the kid ‘s alone abilities, accomplishments, and advancement, displayed through reliable samples † ( Batzle, p. 60 ) . There are two major types of portfolios which instructors can utilize which is procedure and merchandise portfolio. The procedure portfolio is used to document each phase of larning which provides a progressive record of pupil ‘s growing. The merchandise portfolio demonstrates command of a learning undertaking or a set of larning aims and contains merely the best work. Teachers use process portfolios to assist pupils place larning ends, papers advancement over clip, and show acquisition command†¦ In general, instructors prefer to utilize procedure portfolios because they are ideal for documenting the phases that pupils go through as they learn and advancement ( Venn, 2000, p. 533 ) . Student ‘s portfolios can take assorted physical signifiers, depending on which 1 is comfy for the instructor and the type of kid attention plan offered. They can be boxes, squeeze box files, booklets, three-ring binders, exposure albums, and or combinations and similar points can be used as receptacles for cogent evidence of advancement. Teachers can hold two containers: one for 3-dimensional samples of the kid ‘s attempts and another for signifiers and planar beginnings of information. Portfolios are an individualised manner in measuring pupils hence each kid should hold their ain portfolio. Portfolios can include many points of each kid ‘s alone involvements, besides pupils demands can be addressed harmonizing to what is included in their portfolio. Teachers can utilize exposures, drawings, colloquial notes, sound and picture recordings and observations. Photographs are taken of kids when they work on undertakings that can non be saved for future mention, like edifice blocks, modeling clay, bead threading where at times they threading harmonizing to pictured forms, and when they build mystifiers without aid. Samples of the kids ‘s work is saved in their portfolios as they are placed each kid advancement, helps the instructor and parents to derive a better apprehension of the pupil strengths and failing depending on the age and development degree of each kid. With this information from the portfolios, instructors are able to be after for future course of study. Some advantages of portfolio appraisal is where instructors can mensurate public presentation based on echt samples of the kids ‘s work, it enables instructors and pupils to portion in the duty for puting learning ends and for measuring their advancement toward run intoing those ends and portfolios can supply a procedure for structuring acquisition in phases. The disadvantages of portfolio appraisal could be hard in garnering all the necessary informations and work samples which therefore makes portfolios bulky and hard to pull off, and besides to develop a systematic and calculated direction system tends to be hard, but this measure is necessary in order to do them a random aggregation of pupils work. Systematic Observation Systematic observations are observations where instructors become really familiar with the involvements, demands, and strengths of all of the kids in their schoolrooms. With this type of observation instructors become cognizant when kids exhibit discernible forms of behavior that indicate they are fighting with larning prior to formal procedure of acquisition, every bit immature as age three ( Lowenthal, 1998 ; Steele, 2004 ) . With a tool to aim their observations, instructors can utilize systematic observation as a speedy and cost-efficient manner to find which kids might be fighting with acquisition and benefit from extra support ( Satz & A ; Fletcher, 1988 ) .A With the usage of systematic observation the instructor observes the whole category hence allow him/her to go cognizant of the pupils needs whereby the instructor can be after suitably. This type of observation agencies that decisions or readings are based on observations of the kid over clip instead than a erstwhile appraisal of a kid ‘s accomplishments and abilities.A Systematic observation is to be done when kids, are playing entirely, in little groups, in big groups, at assorted times of twenty-four hours and in assorted fortunes. Systematic observation must be nonsubjective, selective, unnoticeable, and carefully recorded ( Bertrand and Cebula, 1980 ) . Teachers are to detect the kids interacting with their environment and with others and document what they see. Some instructors use checklists, stock list, evaluation graduated table, anecdotal notes, recordings or other signifiers to enter their observations. This procedure seems to be natural and appropriate for preschool instructors because â€Å" Preschool kids demonstrate growing and larning through activity ( Worthham, 1994, p. 213 ) . The checklist or stock list is entering tools which are used for entering pupil ‘s advancement and this procedure is easier for instructors to work with. Checklist or stock list are to be based on instructional aims and the development associated with the acquisition of the accomplishments being monitored, thereby these observations should be based on regular activities, non on specially designed or contrived activities. These tools can besides include infinites for brief remarks, which provide extra information non captured in the checklist. Rating Scale is used to assist instructors and parents gather and portion information about immature kids with specific attending to features that might be early marks of larning disablements. The evaluation graduated table besides allows instructors and parents to reflect consistently on their concerns and helps them acknowledge if the kid would profit from extra support. The information gathered about the pupils across developmental spheres, which are the Perceptual and Motor, Self-Management, Social and Emotional, Early Math, Early Literacy, Receptive Language, and the Expressive Language sphere. The consequences will inform communicating and planning among parents, school forces, and others. Anecdotal notes are used to enter specific observations of single pupil behaviors, accomplishments and attitudes, these notes provide cumulative information on pupil acquisition, uncovering penetrations about the kid ‘s advancement when they are reviewed consecutive and provides way for farther direction. Anecdotal records are besides factual, nonjudgmental notes of kids ‘s activity ( Northwest Regional Educational Laboratory, 1991 ) . They are most utile for entering self-generated events. The advantages are that the perceiver does non necessitate particular preparation, and the observation can be used to concentrate specifically on the behavior of involvement. The disadvantages of this type of appraisal are that the consequences depend upon the memory of the single perceiver, and the perceiver may overlook much important behavior to concentrate on a specific behavior. Systematic observation strengths are that it is used in the natural scene of the kid ‘s schoolroom environment, the instructor can detect what causes the pupil specific behavior and topographic points minimum restraints on kids ‘s behavior and activities, leting them to act of course and exhibit their full scope of accomplishments and abilities while prosecuting in activities that hold intending for them, such as dramatic drama activities or block building ( Hills, 1993 ; Schweinhart, 1993 ) . Systematic observation besides has its weak countries where the teacher/observer may falsify information which can do them invalid, some pupils do non work efficaciously when they are being watched and they may execute otherwise. Traditional Trial Traditional appraisal ( TA ) refers to standardise proving that uses inquiries with a limited figure of reply picks. They can be multiple-choice trials, fill-in-the-blanks, true-false, duplicate, essays and some short reply responses. Students typically select an reply or remember information to finish the appraisal. These trials may be standardized or teacher-created, and may be administered locally, province broad, or internationally. Other proving methods, sometimes known as performance-based appraisal, alternate appraisal or reliable appraisal, focal point on the procedure by which a pupil arrives at an reply in add-on to the concluding response. Most standardised trials are non designed to measure the individualised growing and development taking topographic point in your schoolroom. But there are other assessment tools that do! Early on childhood pedagogues are uncomfortable with the thought of proving the immature kids they work with. This is because the traditional appraisal tools were designed chiefly for older elementary-school pupils. Children taking these trials are assessed on stray accomplishments in ways that are unfamiliar to them, and the trial consequences frequently do non reflect kids ‘s personal experiences or cognition. One of the primary benefits of traditional appraisal is the easiness in which decision makers and admittances professionals can analyse and compare pupil tonss. Standardized proving that relies wholly on quantifiable responses produces an appraisal that is easy to hit. Test shapers can categorise inquiries to find which countries pupils excel in and which they have trouble with. Students ‘ consequences are comparable over clip and across a big, diverse group of pupils. Recently nevertheless, new attacks to appraisal has been deriving credence among early childhood and primary class instructors. These are known as â€Å" public presentation † or â€Å" reliable † appraisal ; these new tools have many benefits that standardized trials do non, which are, that they consistently document what kids know and can make based on activities they engage in on a day-to-day footing in their schoolrooms. They are flexible plenty to let instructors to measure each kid ‘s advancement utilizing information obtained from ongoing schoolroom interactions with stuffs and equals. They are a agencies for bettering direction, leting instructors to be after a comprehensive, developmentally oriented course of study based on their cognition of each kid. Traditional appraisal methods have the disadvantage of missing real-world context. Students answer inquiries one by one without the demand to use long-run critical logical thinking accomplishments. They besides lack opportunities to show their logical thinking accomplishments despite a deficiency of cognition about a inquiry ‘s specific capable affair. Alternate assessment methods allow pupils to use their accomplishments and cognition within a context that more closely resembles job work outing and knowledge application in most occupations or day-to-day undertakings. Traditional appraisal besides has both advantages and disadvantages when it comes to the manner pedagogues teach. Traditional appraisal forces pedagogues to pass clip learning pupils how to pull off trials, including schemes for choosing right replies from a listed group. Alternative appraisal allows pedagogues to concentrate on critical logical thinking accomplishments, which pupils will be able to use of course to long-form trial inquiries. However, in state of affairss where alternate appraisal replaces traditional appraisal, this means instructors need to larn new methods of trial readying and schools need to develop alternate signifiers of public presentation appraisal for their pupils and instructors. Decision Appraisals are utile, effectual tools to help early childhood professionals in admiting and documenting each kid ‘s advancement. Appraisals can be alone to each kid and the contents can concentrate on each kid ‘s specific interactions with his or her environment, stuffs, equals, and instructors. Both parents and kids can work together positively. This tripartite conferencing and planning method, affecting instructors, parents, and kids, is a major end of reliable appraisal today ( Ryan, p. 2 ) . Appraisals are practical and utile for both coverage and planning. The signifier and format are adaptable to each educational plan of immature kids.

пятница, 30 августа 2019 г.

Americanization in Poland

These days in Poland we can notice that the process of Americanization has proceeded. Every step we take, we face the influence of the American culture in our country and it does not surprise anybody or we do not even surmise that we take part in this phenomenon. Firstly, I have noticed that more than 90% of the music I listen to is in English. Even if the bands come from Sweden or Hungary the lyrics of their songs are still in English, usually in American English. Some people say that it overshadows Polish music a bit but it also makes us study the language to understand foreign lyrics. What is more, most of the movies I watch are American. They are from Hollywood and the cast of each movie is also American. It makes our national movies look a bit poorer than these from the USA but we have to admit that some of the American motion pictures are astonishing. However, really bad tendency is that we eat more and more junk food. Fast-foods are tasty but really unhealthy, full of carbohydrates and fats which in too big amounts can be dangerous for our lives. All in all, the phenomenon of Americanization is present in Poland. Its’ influence on our culture is huge but we can not define it as unequivocally good or unequivocally bad. It has a lot of good aspects but also many disadvantages. Tomasz Tomaszewski photo exhibition â€Å"Rzut beretem† Every young person who likes photography should visit the photo exhibition of Tomasz Tomaszewski called â€Å"Rzut beretem† which can be seen in CK Zamek in PoznaÅ„ from the 6th to the 26th of February, 2009. It is the summary of all the photographer’s work that he did in 2008 when he was traveling around Poland. As soon as we enter the hall of CK Zamek, we can notice that all the photographs are black and white. That discoloration was done deliberately to make the photos look more amazing and to present the topic of the exhibition as best as possible. All of the 60 most interesting photographer’s pictures show the forgotten places in Poland such as old villages, homesteads, etc. It refers to the name of the exhibition, which means that the places shown on the pictures seem to people who live in the city to be far away from them but the truth is that they are nearby being undiscovered and underestimated. Photographs presented on the exhibition are of incredibly high quality, the contrast is also high and the frames are considered, they were not made accidentally but to present the photographer’s point of view. I recommend this exhibition to every young people interested in photography. â€Å"Rzut beretem† is worth seeing it to discover the forgotten and underestimated places in Poland.

четверг, 29 августа 2019 г.

Case study of Business strategy Essay Example | Topics and Well Written Essays - 2750 words

Case study of Business strategy - Essay Example e origins of CEMEX was traced in 1906 as Cementos Hidalgo and eventually merged with Cementos Portland Monterrey to form the Cementos Mexicanos, later renamed CEMEX, with Lorenzo Zambrano as its founder. The Lorenzo Zambrano, appointed as the CEO of contemporary CEMEX, was a direct descendant and namesake of the original founder. From the strategies employed and implemented by Zambrano, the most critical was refocusing from the horizontal diversification to a strategy of geographic diversification within the cement business with the objective of attaining growth through acquisitions (Bartlett, Ghoshal & Beamish, 2008, p. 251). This defined Zambrano’s vision to make CEMEX an emerging global giant entrenched as a leader in the cement production and marketing. CEMEX slowly developed its competitive advantage in the cement industry by gaining expertise with priority in its homeland, Mexico. By investing in a$1 billion merger through the acquisition of significant cement producers in Mexico (Cementos Anahuac and Cementos Tolteca); CEMEX was able to secure the market leader position in Mexico, a move which proved to be an effective strategy prior to focusing in geographic diversification through purchase of cement companies in selected international markets. As averred by Ghemawat & Hout (2008), there are basically three significant strategies employed by global giants of the future, to wit: (1) exploiting evolving market conditions; (2) managing convergences in costs; and (3) reworking value chains (pp. 82 – 87). CEMEX has been effective in exploiting evolving market conditions. Through the challenges met from its stance to dominate the Mexican market, despite the peso crisis and the political instability that marked years of operating in their local market, CEMEX managed to generate profit margins partly due to servicing the self-construction part which was minimally affected by the crunch. Further, during the period, CEMEX has already started to venture into

среда, 28 августа 2019 г.

My project discussion will be based on the research conducted to Essay

My project discussion will be based on the research conducted to evaluate the immigration policy and the impact it has on the va - Essay Example The country focuses on poverty elimination through increasing its citizens’ standard of living. Canada is among the top nations characterized by government transparency, rising education levels, economic freedom, and increased quality of life among its citizens (OECD 39). Canada is filled with citizens of diverse cultures and the country has constantly encouraged unity in diversity and allowing citizens to pursue their cultures and traditions. South Africa on the other hand is an upper-middle income developing country with an exploitative past of apartheid regime (Abegunrin 49). The country adapted constitutional democracy characterized by the division of powers among the executive, judiciary, and the legislature. Canada’s political environment is a major bolster to its profound economic growth since it offers a conducive environment for both domestic and foreign investors. Such approaches serve to alleviate any poverty threats since the continuous investments lead to i ncreased employment opportunities (OECD 52). These opportunities also translate to increased per capita incomes, and innovativeness due to the presence of investment capital amongst the country’s population. On the contrary, South Africa lags behind in establishing the desired political climate for the domestic and potential foreign investors. ... Mainly, the challenges exceedingly affect the population’s living conditions and their ability to reinvest their extra-earned incomes due to the presence of limited opportunities, antisocial practices, and poor rate of technological advancement. The country is characterized by high unemployment, high crime rates, and high poverty levels (Abegunrin 49), with a third of its population living in less than a dollar per day and high levels of inequalities. The aspect contrasts broadly with the Canadian economical and social welfare since the two countries differ in compared to Canada. As Canada, South Africa is also characterized with diverse cultures and traditions. South Africa has a population of over 50 million people while Canada has a population of approximately 35 million people most of whom, are immigrants and form the country’s work force. Therefore, the issue of population poses as a significant drawback since the high rates of poverty levels, and subsequent popula tion increases lead to increased challenges with the rate of illiteracy continuing to grow profusely (OECD 70). Since the government fails to grant vital social projects, the South African community continues to struggle with poverty thus; the factors serve to propel increases in crime rates and reduced rates in GDP and GNP growth despite the availability of abundant resources. Canada’s population has risen unbelievably, approximately 35 million in 2013 and this increase in population is highly accounted for by the increased levels of immigration as the native-born citizens accounting for only a tenth of the population increase. Canada’s Immigration Program indicated that Canada had the highest per capita immigration in the world. Approximately 6 million

вторник, 27 августа 2019 г.

Trends in Society and Cultrure Essay Example | Topics and Well Written Essays - 1250 words

Trends in Society and Cultrure - Essay Example This essay stresses that business entities should seek to be morally responsible in their effort to get their profit. If a company is not held responsible of its action, there will be a lot of destruction to the universe, in general. As the paper discusses businesses that wish to go green make this with long- term objectives in mind. This eventually leads to a greater productivity in the work place, though not seen directly. When a company goes green, the business area becomes a healthier environment. A healthy work environment leads to strong employees, and hence greater output; it has a domino effect, which leads to many advantages such as less health care costs for both employees and employers. Other advantages include education to those working there. This will go a long way in saving the universe. The commercial system is controlled by statute in the use of resources. There is a lot of distortion in the business community as to going green. This has led to a massive ecological debt as well as natural disasters frequency. Businesses can do a lot to improve and be eco- efficient. This will continue through integrating eco-efficiency in their strategies. The difference ecologically sustainable companies’ experience is that they use natural resources slower and below the average production policy. They do not cause emissions that accumulate in the environment at the rate beyond the capacity of the natural order to absorb and integrate these emissions. They should not participate in any activity that would also deteriorate the eco-system services (Dyllick and Hockerts, 2002, p.72). Ecological sustainability analysis is based on the realizations that on a finite planet the depreciation of natural capital. It is noted that the willingness of the managers will in turn encourage employees to undertake environmental initiatives. Stated, environmental policies may not encompass much of a direct impact on employees’ willingness to eco-innovate (Lovins, 2002, 146). There are many benefits to going

понедельник, 26 августа 2019 г.

Retail strategy Essay Example | Topics and Well Written Essays - 2750 words

Retail strategy - Essay Example The five changes include, Infrastructure, innovation, Knowledge and trust relationships between the supplier, retailer, and the customer. To validate the reason for a critical evaluation on Dawson's statement is simply to say that the growing retail industry with a powerful attraction for minor retailers proves to be death trap. This is mainly because of the increased competition and the changing conditions in the economy and consumer behaviour. However, the business of retail proves to be threatening for manufacturers creating brands and trying to sustain brand image and brand loyalty as they squeezed by the so- called retailer. In a book by Lars Thomassen, et., al (2006, pg. 1) 'Retailization' begins by saying "We have moved from the age of the brand to the age of the retailer" - a shift that has led many brands to a near chronic state of constant stress and confusion. This is backed with data were the book reports that four major retail chains in the have 75 percent of the grocery market, and one pound in every eight spent is in the retail giant Tesco. Well this overpowering omnipotence of the retail industry had led to fierce competition with individual retailers or minor retail stores crushed to close down. There is constant fight and struggle to keep up profit margins and stay abreast of competition, which makes Dawson's statement true. ... Below is a table that reflects the diminishing share in the grocery sales of individual retailers in this competition over the recent years. The table will talk volumes of the struggle the giant retailers and medium sized establishments are undergoing. The data reported is from the Competition Commission organization in the report of 'Overview of UK grocery retailers' The table is a factual of the share in UK's grocery sales for the different retailers in the country. The Verdict data series used in the table and provides relative sales shares of all the retailers and that of small retailers represented as others. Grocery sales share of UK grocery retailers. 2002 2003 2004 2005 2006 2007 Tesco 20.2 22.4 23.8 25.4 26.8 27.6 Asda 12.3 12.9 13.3 13.4 13.7 14.1 Sainsbury 12.8 12.5 12.6 12.8 13.4 13.8 Morrisons 3.8 4.2 10.3 9.6 9.7 9.9 Safeway 8.2 7.8 2.4 0 0 0 Somerfield chain 2.9 2.8 3 3.7 4.1 3.9 M&S 3.3 3.4 3.4 3.5 3.6 3.8 CGL 2.8 3.2 3 2.9 2.8 3.8 Waitrose 2.5 2.6 2.8 3 3.2 3.3 Iceland 1.7 1.6 1.5 1.4 1.4 1.5 Aldi 0.9 1 1.1 1.3 1.4 1.5 Lidl 1.1 1.1 1 1.1 1.2 1.3 Netto 0.5 0.6 0.6 0.6 0.6 0.6 Kwik save 2 1.8 1.6 1.3 0.7 0 Others 24.9 22.1 19.6 20 17.4 14.9 Total 100 100 100 100 100 100 Source: Verdict UK Grocery retailers 2008, February 2008.( Overview of UK grocery sales ) The row mentioned 'Others' is emboldened to throw light on their diminishing share of business in the grocery sector and ultimately leading to their destruction. Find a pictorial representation below. Looking closely at the figures of the larger retailers, the Year on Year sales numbers increase only at an extremely marginal pace and retailers like Safeway have their numbers freezed

воскресенье, 25 августа 2019 г.

Governments Resort to Intelligence Essay Example | Topics and Well Written Essays - 3000 words

Governments Resort to Intelligence - Essay Example Without a definite description of the role, purpose and development of the intelligence services, the reason that governments place such importance upon these services cannot be understood. There are other problems of definition where Intelligence is concerned; the first is the fact that Joint Intelligence Centers exist, implying for the researcher that there is more than one 'intelligences'. How does one distinguish between all of these services if there is not a clear definition from which to work Also, in order to establish the purpose behind the development of the Intelligence Services, the researcher must consider each of the many reshuffles, realignments and bureaucratic statements which run through the story of the services like veins. Each of these movements may provide a key to determining why governments, and the US government in particular, place so much reliance upon the ability of the Intelligence services to protect and administer the United States and its civilians. And yet, in the 6 years between 1996 and 2002, the budget for intelligence services increased by nearly 7 billion. Current expenditure is nearly 38 billion. In comparison, the Health services budget for 2006, 2007 and 2008 was $67, 349, $67, 533 and $67,650 respectively (Budget of US Government 2008, 2007) This amount of spending, and more essentially, the increase to the amount of spending, demonstrates that the US government is placing increasing reliance upon the Intelligence services. In order to establish why this is so, a definition of the Intelligence services will be attempted, followed by a short analysis of the history of the services. Reasons for resorting to intelligence services will be considered in light of these facts, and the complexities of setting up an intelligence service for the EU will be used to illustrate the problems in setting up alternatives to the system already established. The conclusion will then draw all these different strands together, hopefully providing an analysis of the reasons that governments resort to using intelligence services. Intelligence Definitions "We have no accepted definition of intelligenceWithout a clear idea of what intelligence is, how can we develop a theory to explain how it worksa compelling definition of intelligence might help us to devise a theory of intelligence, and increase

суббота, 24 августа 2019 г.

Internal Control Essay Example | Topics and Well Written Essays - 250 words

Internal Control - Essay Example Section 404 of the Sarbanes-Oxley Act states that all annual financial reports must include an internal control report stating that management is responsible for an adequate internal control structure and an assessment by management of the effectiveness of the control structure (Sarbanes-oxley-101, 2015). The creation of SOX established new standards for internal controls that corporations must abide to, while at the same time ensuring that upper management became accountable for the actions of the company. The new internal control requirements must be monitored by upper management including the CEO and CFO who must personally sign the report making them liable in case these internal controls fail (Kmpg, 2004). This raises their accountability by 100% in comparison with the past. The act also requires a statement from the public company that audited the financial statement that it has issued an attestation report on managements assessment of the internal control of the company (Sec, 2008). Peavler, R. (2015). The Sarbanes-Oxley Act and the Enron Scandal – Why are they Important. Retrieved January 6, 2015 from http://bizfinance.about.com/od/smallbusinessfinancefaqs/a/sarbanes-oxley-act-and-enron-scandal.htm Sec.gov (2008). Final Rule: Managements Report on Internal Control Over Financial Reporting and Certification of Disclosure in Exchange Act Periodic Reports. Retrieved January 6, 2015 from

пятница, 23 августа 2019 г.

Information Technology Management Assignment Example | Topics and Well Written Essays - 1500 words

Information Technology Management - Assignment Example that it prepares me to become well grounded in the organizations fundamental theory, making of decisions, becoming a leader in the organization and learning the ropes of team work. By learning Information Systems, one becomes well versed with current research methods and new information technologies that are emerging (Turban & Wood, 2013). As globalization sets in, IS prepares you for the emerging opportunities in software systems industry in any part of the world. It is quite interesting since it exposes one to world cultures and available opportunities for growth through communications between different cultures, global development systems and languages. Information Technology Management equips one with relevant knowledge for the development of creative and effective solutions of IT based on an absolute understanding of business opportunities and challenges. ITM prepares one to have a strong technical foundation in new approaches to information systems development which is inclusiv e of planning, analyzing, designing and programming (Turban et al, 2006). My career objective is Information technology Manager. ITM will prepare me to manage a network of people working in systems development, provide maintenance for major applications and implementing them. Information technology managers as well as information systems managers are in charge of secure and effective computer systems operations, software and hardware and applications used in both private and public organizations (Standing and Jackson, 2008). No organization can run effectively with the absence of such professionals since their skills and competencies are an integral part of every organization despite of the size or area of specialization. They are useful in an organization since they are responsible for: The role of an IT manager in the banking sector and that of the healthcare industry has both similarities and disparities. In the banking sector an IT manager is comes across different challenges

ELO Reflection Assignment Example | Topics and Well Written Essays - 1000 words

ELO Reflection - Assignment Example Auto racing eliminates human interaction in competition and takes a certain amount of success or failure of the hands of competitors. Racers chasing the feeling of adrenaline that one gets only in a race car as they come close to replicating any medication or other human experience. This feeling is addictive and consume. All you think about is running, and if you are not on the track, everything you think you want to go to the race next time. The drivers love their racing cars and love to go fast more than anything else. And once you master a particular form of the race, you want to go even faster. But the faster you go, the more dangerous it can be. You know as the driver how the race can be dangerous? Absolutely. Family members know that it is dangerous? Yes, they do. They know that all can be lost on the track, their families, their jobs and their way of life, if something goes wrong? Of course they do. Every veteran racer has been in a serious accident. It is often the first serious accident that causes the rotor to reassess the situation. Not everyone comes back from this first serious accident, and it is com mon to see riders leave the drivers seat on total because of the insistence of family and friends. I got an opportunity to be a part of the thrill. I remember walking to the rear of the pit garages eventually three-quarters of the way through the race and triggered a latecomer mechanic. I asked him what it was like running with the circus sports, traveling the world in a race to the next. When I went, it was the last year of the (relatively small) V8, and as shelled cars in curves and deep breakthrough, deep in the ears is something that you do not much of what cars and fans are doing as much fun as the race itself is not possible to follow in person. Wind cars tearing eyes, your face pecks rubber patches, and the

четверг, 22 августа 2019 г.

Evaluation of Critical Theory in Tourism Essay Example for Free

Evaluation of Critical Theory in Tourism Essay In spite of the consensus on the importance of research, the existing literature in hospitality and tourism research does not contain any commonly agreed upon ways of evaluating research performance. The most frequently used proxy for assessing research performance is authorship and institution analyses by counting the number of published articles in selected research journals (Jogaratnam, McCleary, Mena, and Yoo, 2005; Malhotra and Kher, 1996; Sheldon, 1991; Weaver, McCleary, and Farrar, 1990; Zhao and Ritchie, 2006). 4 While counting the number of published articles in selected journals may be simple to perform and interpret, this approach is subject to many methodological problems. Wood (1995), as well as Losekoot, Verginis, and Wood (2001), argued that counting publications in selected journals as an indicator of academic productivity is too narrow and geographically-based. Similarly, Ryan (2005) and Hall (2005) stated that focusing on publications in research journals would exclude many researchrelated activities such as writing books, supervising postgraduate students, and taking on leadership roles in the international academic community. Likewise, the conjecture which this paper makes is that using the number of published articles in selected tourism and hospitality journals as an indicator of research performance is an incomplete, if not biased approach, as other research-related activities are simply excluded from consideration. Such a statement is made on the basis that many established academics do not publish in the selected journals. In addition, in order to obtain a more comprehensive measurement of research performance, other scholarly activities such as participation in research projects, editorship of research journals, membership of editorial boards and conference committees, participation in international conferences, and memberships of international/national organisations should also be incorporated into the overall evaluation process. In response to the absence of prior studies on determining research performance for tourism and hospitality academics in a comprehensive way, this exploratory study makes an attempt to fill the void by investigating the perception of university program heads on the importance of different research-related activities. Program heads are the academics who assume key responsibilities in academic departments or  divisions. Examples of these key responsibilities include research leadership and evaluations (Wikipedia, 2006). Findings are thus anticipated to lead to 5 further insights on research performance evaluation, which in turn help academics appropriately set their own career development plans.

среда, 21 августа 2019 г.

Barriers and Methods for Inter-Professional Healthcare

Barriers and Methods for Inter-Professional Healthcare Understanding inter-professional healthcare In the field of healthcare, inter-professional healthcare is important while facing every patient. In this report, it will list out what is inter-professional healthcare, methods to implement and consider the benefits and the barriers to the implement. Definition of inter-professional healthcare Inter-professional healthcare seems to be a hard term; in fact, it is used to refer to â€Å"two or more professions working together as a team with a common purpose, commitment and mutual respect† (Freeth et al. 2005, cited in Dunston et al., 2009, p. 6). In a simple explanation, inter- professional healthcare is a group of medical professions work as a team and request teamwork to achieve their goal, as known as cure the patients. The definition of teamwork is Interdependent performance become possible which according to actual behaviors, cognitions and attitudes. (Sallie et al., 2013) Methods used to implement inter-professional In teamwork, three essential, overlapping jobs are need, which is coordination, communication and shared responsibility (Hayes, 2014). Here are some methods can be do during inter-professional healthcare. Team discussion Problem solving through a team discussion is one of the methods. During discussion, defining problem and goals decision is needed which making a clear direction for the team for follow and achieve it. Also, opinions seeking about the problem form appropriate profession may help the team to discuss and expand the problem. Each member contribute their own unique professional perspective may make the problem become easier to solve. After giving opinions and advices, it is possible to plan out some possible solutions or patient handling plans. Giving opinions about each solution then evaluate them and choose the best one to process. At the end, summarize the plan and agree on distribution of tasks across team members (Hayes, 2014). Conflict management Another method can be apply on inter-professional healthcare is conflict management. No matter in any discussion, conflict may be occur and disturb the progress of problem solving. The meaning of professional diversity is â€Å"the conflict is inevitable, but also necessary† (Hayes, 2014, p.9). According to helpguide.org, the ability to successfully resolve conflict as follow: manage stress as soon as possible while people still remain alert and calm, self-emotion and behavior management, the feelings which people being expressed has to be careful, also be aware of and respectful of differences. (Conflict resolution skills, n.d., para.9) Benefits of inter-professional healthcare For benefits, it can be divided into four groups: patients, health care professional, educators or students, and health care delivery system. Patients With healthcare professional applied inter-professional healthcare, the outcomes of patient are improved. Also, the patient will have an effective care and reduce in costs and mistakes form the professional (Menken, 2011). Health care professional In health care professional, continuous interaction, coordinated efforts and knowledge sharing among the professionals is needed during work (american speech-language-hearing association, n.d., para.1). With inter-professional healthcare applied, the professional may improve the skills which mention above. Furthermore, according form world health organization, it point out that each professional may learn about, with and from different professional members (world health organization, 2010) Health care delivery system According to American speech-language-hearing association, it point out that the health care system are facing an impact on several problem, such as the health care practitioners requirement increase, the number of health care practitioners having retirement in increase, greater demands being placed on existing health care professional by increasing complexity of patient care, ETC.(American speech-language-hearing association, n.d., para.2).With inter-professional healthcare, the human resources can be used to move toward optimal health-services and better health outcomes (world health organization, 2010). Barriers to inter-professional healthcare implementation Difficulty may appear while doing inter-professional healthcare. Here are some examples which may cause it hard to proceed. Miscommunication Quoting the words form a physician leader at Brigham and Women’s Hospital, â€Å"the communication line just wasn’t there. We thought it was, but it wasn’t. We talk to nurses every day but we aren’t really communicating.† (gittell, 2009, p.5). Communication is the main part in inter-professional healthcare. it is needed in every case, which helps the healthcare professional to understand the problem, doing discussion and plan a solution. When communication is misleading, problem solving will be disturb and hard to process. Miscommunication may occur in these situations: things happen in high frequency of changing and working with different professional. Things in rapid changing Things happen which rapidly changing may lead to miscommunication. Quoting the words from a nurse administrator at Massachusetts General Hospital â€Å"miscommunication between the physician and the nurse is common because so many things are happening so quickly.† (gittell, 2009, p.5). Giving an example, the patient in and out of the hospital is so quick. Working with different professional Every patient is a unique case, the need of the patients are different. As a result, the healthcare professional needs to work with different professional with different background. Giving an example, caring a diabetes patient in general needs a dietitan, oral health, podiatrist, GP, physiotherapist, MRS, OT and optometrisits. With different professional background, each of the professional has different level of understanding in the problem. The hardest part is let the team member understand other professional view. Quote back the physician leader from about, they seem to be communicating with nurses every day, but they cannot understand their words (gittell, 2009, p.5). For suggestion, different professional have to explain to the team member their wording because some of them may not appear in other field. Conflict management Good management of conflict may improve the effectiveness of the team, in opposite, bad conflict management may become a barrier to implement inter-professional healthcare. According to helpguide.org, one or both parties feel a dangerous in a situation is a conflict (Conflict resolution skills, n.d., para.6). in a simple way to express, two members of the team arguing the treating method for a patient and both members don’t give off their opinion. If the conflicts cannot be solved, it continues to fester (Conflict resolution skills, n.d., para.6) and have a possibility of harming the health of the patient. Clam the member down, discuss the problem again and finding the most suitable solution is the idea of solving a conflicts. Conclusion In conclusion, due to the problem we are facing in healthcare industry, such as healthcare professional loss, funding in medical field, ETC., inter-professional healthcare may become more important and be the best way to use most of the human resource, But there are some difficulty to proceed. In most of it, explain and conflict control are the solution. References: Dunston, R., Lee, A., Lee, A., Matthews, L., Nisbet, G., Pockett, R., Thistlethwaite, J., White, J. (2009).Interprofessional health education in Australia: The way forward.Retrieved from http://www.rilc.uts.edu.au/pdfs/wayforward.pdf Weaver S. J., Feitosa J., Salas E., Seddon R., and Vozenilek J. A. (2013), the theoretical drivers and models of team performance and effectiveness for patient safety. In Eduardo Salas, Karen Frush (Eds.), Improving patient safety through teamwork and team training (pp. 4). New York,NY: Oxford university press. Hayes M. (2014). Inter-professional Teamwork in Healthcare [PDF]. Retrieved from https://uonline.newcastle.edu.au/bbcswebdav/pid-2233251-dt-content-rid-6106527_1/courses/CRS.107575.2014.S1/Interprofessional%20Teamwork%20in%20Healthcare.pdf Segal J., Smith M. (2014). Conflict Resolution skills. Retrieved April 21, 2014, from http://www.helpguide.org/mental/eq8_conflict_resolution.htm Menken M. (2011). Interprofessional Healthcare Education Means Better Patient Care. Retrieved April 21, 2014, from http://explorehealthcareers.org/en/issues/news/Article/252/Interprofessional_Healthcare_Education_Means_Better_Patient_Care World Health Organization (2010). Framework for action on interprofessional education and collaborative practice. Retrieved form http://whqlibdoc.who.int/hq/2010/WHO_HRH_HPN_10.3_eng.pdf?ua=1 American Speech-Language-Hearing Association (2008), Why is greater emphasis being placed on interprofessional education in health care? What impact will it have on the education of audiologists and speech-language pathologists? Retrieved April 21, 2014, from http://www.asha.org/academic/questions/Interprofessional-Education/ Jody Hoffer Gittell (2009). High Performance Healthcare. The United States of America: McGraw-Hill.

вторник, 20 августа 2019 г.

This Is What It Means To Say Phoenix

This Is What It Means To Say Phoenix Sherman Alexies This Is What It Means To Say Phoenix, Arizona is one of the most fulfilling short stories of times. Victor as named in this particular story had lost a job. Immediately after this, he also received the sad news of his fathers demise from heart attack in a distant city named Phoenix, Arizona. As it turns out, he had not met his own father for a long period of time. This however does not prevent him from feeling the pain of the lose as still there was the link in the blood. The time of the occurrence being so unfair on him, he had no money with him to go over to make the necessary arrangements. It can also be seen that fireworks and cigarette form a major part of the lifestyle of the people of this neighborhood. According to the story, people who have money in excess are those selling the two commodities. He may have not been so broke anyway as his dead father had some savings which could take victor a long way in performing the necessary ceremonies and the burial. How ever, there was the challenge of getting to Phoenix to retrieve the remains which had badly rotten due to the body staying for a week in the vehicle where he died in abundance of heat before being finally found. The most final option according to him was to request for assistance from the Tribal Council of his community which was ‘ill funded (Sherman Alexies Short Stories). This particular Tribal Council had some funds always set aside to tackle problems of their community members in such situations as Victors. However, the distance between them and the city Victor wanted to travel to was so enormous that they could not afford to fund him with their reserved money. Eventually, only some one hundred American dollars could be availed to him and though it was too little, he accepts it and cashes the cheque he is given after signing the necessary papers. He had little option; he could not be assisted according to his need. Where he goes to cash his cheque, he encounters one man with a low profile in his community named Thomas Builds-the -fire or simply Thomas ‘the story teller (Sax 20). As it is written in this story, this man always talked to himself because no body ever gave attention to his stories whenever he told them. In fact in this story, a simile is used to describe him; ‘Thats like being a dentist in a town where everybody has false teeth (123HelpMe.com. 1). In this simile, the meaning as comes out is that he offers services that are not appreciated by the locals. This two had grown up together in this same neighborhood ‘childhood friends (123HelpMe.com. 1). Thomas, as usual, had something for peoples ears. From here there is a series of flashbacks about the days and times they had as children and what Thomas actually was made of. First to be mentioned is the childhood experience at about the age of seven when Thomas told a story about Peters father to his age mate Peter. He had referred to Peters daddy as being weak in that he did not want to get quality time with his own wife and children (family). He talked about the old man wanting to buy himself a motorbike and run away. In this same story, there is a flashback to a time when together they used one bicycle then aged about ten years old. Thomas was quick to surrender the bicycle to Peter his friend and cousin as they went forth to attend a fairground where they would watch the fireworks in the dark and then walk back home. This were celebrations for fourth July which was the independence of the Indians a very much fought for liberation. In this flashback, there is the mention of Junior being a very common name with the inhabitants of the reserve. There surfaces some symbolism in this remembrance that at some point during that time as they sat in the night and were attacked by mosquitoes, victor still went back to Thomas for assistance by requesting a story just like in the situation of need, only Thomas would be available to offer him help. The story told to victor by his cousin Thomas in this context more or less just brought out the realities of their lives late on when they became kind of heroes after the departure of victors daddy. They shared a common wish of being heroes at that tender age in their lives. The ‘shadows and light from streetlamps referred to here symbolizes the ups and downs that eventually they had to endure together in the course of their lives even when everybody else felt that Thomas was an insignificant person. Also when young, aged about fifteen, they had already lost their friendly touch and so they picked up a fight with literally nothing being the specific cause. A lady named Norma stopped the bitter fight because of the respect she commanded. This is also a clear reflection of Thomass life in his adult age as no one seems to take whatever he says seriously just as the other boys would stand around and watch him get a beating. The memory of their experience at the age of about twelve years old brings out a symbolic encounter in the story where Thomas saved Victor from wasps that would have otherwise badly injured or even killed him. This reflects later on in the story as it is found out that at the point of need, only Thomas is willing to come close to Victor and offer some assistance. He literally pulled his foot out the hole of wasps for Victor to escape. An even funnier memory about this story-telling friend of Peter is the attempt to fly where according to the story he managed to su stain himself in flight for about a single second without fear like other boys did. A simile is also used in describing his flying when it is said, he ‘flapped his wings like a crazy eagle. As well, it is said, ‘As real as the dirt when Thomas lost attitude and crashed to the ground. Thomas Builds-the-Fire was lonely even in his school but yet he describes himself as one who was offered the gift of telling stories. At this point it is understood that the father died in the Second World War and the mother during his birth so he never had anybody for him. Away from the memories of the lives of this two men in their past, we get to consider what they encountered together to and from Phoenix, Arizona. Thomas had foretold the departure of Victors daddy to a place far from his family and as things turn out as Victor stood at the Trading Post to cash a cheque, Thomas walked over to him and condoled him as one who knew every occurrence to do with his late father. He made claims that he got to learn about it from such communicators as birds, wind and Victors crying mother. Since Thomas was not regarded nicely by the locals of this area, many were surprised that the two were even having a conversation. Victor was to a great extend embarrassed of Thomas but much to his surprise, just to fulfill the symbolism of the wasps, Thomas offered to assist him yet again from some savings he had been making over the time. From perhaps embarrassment or mere pride, Victor was very reluctant to take the offer from his childhood friend, to the extent that he requested time to ‘think about it. According to him, they were not to be referred to as friends at this time because it had been years since they last talked. Thomas followed Victor over to his place as though he knew that he would decide to take the offer and also take Thomas with him to the place. They flew over next to one another in the plane where the social nature of Thomas is revealed. He manages to engage a white woman in a free conversation and even pulls Victor along to it as they continue which shows actually that he was an open minded person. They even perform some gymnastics as directed by the lady and talk about matters of governance. The humor displayed by Thomas continues to carry the two and their new made friend named Cathy. Victor came to acknowledge talking to people was nice and apologized to Thomas over the happenings of the fight when they were fifteen. The body was stinking and the fact that dental records were needed for the identification meant it was even harder a task than it first looked. With the understanding that there could have been some valuables in there, they had to do it. Again with his eyes, just like the usual way, closed, Thomas remembered the fallen old man as having taken him from Spoken where he was standing and cautioned him against being mugged, bought him dinner and took him home. There was a prior deal that Thomas takes care of Victor in exchange for the favor as it shows out in the memory. Respect is accorded to the dead as even a wooden box containing part of the ash from the cremated body had a hat on it while the rest in a card box had a cap on it. They then drove a long way in turns through regions devoid of life until eventually a jackrabbit appeared only to be killed by the car in what they referred to as suicide. They arrived in the morning as the tribe awoke with all that had taken them away for some time up until then. Thomas did not want the money back from Victor but rather an ear during the telling of his usual stories. The friendship could however not continue in this neighborhood. A simile is used to back up this as being, ‘As real as the ashes where the ashes symbolized Victors daddy behind the car seats. Victor only thanked Thomas with the content of cardboard box. Thomas with his usual many ideas planned to spill the ash into the water at Spokane where he said Victors father would, ‘rise like a salmon, his teeth will shine like silver, like a rainbow. All these are similes. Victor also uses another when he says, ‘I thought itd be like cleaning the attic or something. The conclusion of this story as the two part shows just how much sometimes people reject good people because of pressure from others (Ariana 10). Victor had a debt to pay, listen to stories. Works Cited Richard, Sax. This Is What It Means to Say Phoenix, Arizona. Magills Survey of American Literature, Revised Edition. Salem Press, 2007. Ariana, Todd. â€Å"This is what it means to say Phoenix, Arizona.† 2008. 123HelpMe.com. Conflict in This is What it Means to say Phoenix, Arizona. 7th May 2010. . Kelly, Jermaine. â€Å"Conflict Within The Mind† 2007. â€Å"Sherman Alexies Short Stories† 7th May 7, 2010. ,